All goods are thoroughly inspected prior to packing and shipment. Please check your order upon receipt and should you have any concerns with the purchase please contact us with out delay on 07507 703382.

If you are unsatisfied with your order in any way, please contact us for a retuns reference before retuning the item to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us can only be refunded if the item is faulty or damaged.

Returns address:

Midlands Chandlery
Holcroft House
25 Holcroft Road
West Midlands

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

Should your purchase arrive damaged, please contact us as soon as possible on 07507 703382 or by email  We will then advise you on the best course of action.

In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we can only refund your postage costs when you return an item to us that is faulty or damaged.

Please do not return a damaged order to us without contacting us first.