Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to dispatch all orders placed before 4pm on the same day. Most orders delivered within 3 days.
Tracking numbers are provided via email for all mainland UK orders. Some our our couriers offer live tracking links to see delivery updates in real-time.
We ship to all mainland UK addresses. For all orders outside of these zones please contact us for bespoke shipping.
If you need to swap an item
Returns and Exchanges
If you are unsatisfied with your order in any way, please contact us for a retuns reference before retuning the item to us within 14 days of delivery for a refund or exchange. The item must be unused,
For any order and returns related enquiries please contact info@midlandschandlery.co.uk
In some cases orders can be amended after placement, please contact info@midlandschandlery.co.uk with specific requests.